BA 302 – Writing Effective Use Cases

Duration: 3 – 4 days

Use cases are a powerful technique for eliciting and specifying functional requirements in the context of goal-directed tasks. This workshop shows how to specify interactive behavior using a new precise form of use case.

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Description

Use cases are a powerful technique for eliciting and specifying functional requirements in the context of goal-directed tasks. They model a range of system behaviors with technology-free textual descriptions of interactions between a system and its users. Use cases also serve as the foundation for robust testing plans and testing scripts, and can be incorporated into documentation for training and support. Use cases should be developed incrementally starting with an overall summary description. Each increment adds new types of information, as well as refinements to existing information. The challenge is to add “just enough” detail to satisfy the communication objectives of the case.

This workshop shows how to specify interactive behavior using a new precise form of use case. Attendees will be able to develop robust Use Cases as well as add requirements clarity to current application development practices. This workshop combines activities and concepts with their development to support business requirements.

Objectives

Learn the fundamentals of use cases and their applicability to effective systems development
Learn the structures of use cases, the combination of textual and graphical elements that make an effective use case for requirements gathering, testing, and training
Practice writing, analyzing, and reviewing use cases for student-supplied or instructor-supplied systems

Seminar Content

Introduction
Project Management for facilitated sessions
○ Overview of workshop process
○ Preparing for the facilitated workshop
○ Key characteristics and techniques for a successful workshop
○ Post workshop activities
○ Workshop roles/responsibilities
Communication Techniques
Facilitation
○ Key components of a facilitated session
○ Facilitation skills
○ Managing conflict and group dynamics
○ Exercise – Active Listening Skills
○ Common interpersonal problems and techniques for addressing them
○ Techniques for facilitating difficult groups
○ Presentation skills
○ Techniques for creative thinking
Building an agenda
Facilitation Exercise – each student facilitates a short workshop session and is provided with feedback
Exercise – Creative Thinking and Trouble-shooting
Organizational Planning
○ Principles and terminology
○ Agendas, scripts and facilitation techniques
Project Planning and Problem Solving
○ Principles and terminology in project planning and agenda creation
○ Facilitation techniques for solving session problems
○ Scoping the session(s)
Exercise – Building a workshop approach
Case Study Exercise – Agenda Building and Facilitation Experience – Each student prepares and creates an agenda and facilitates a session.
Workshop Conclusion
○ Summary, advanced exercises, resources for further study

About the Course Designer

This training was designed by David Marco, PhD, an internationally recognized authority on data and AI governance, to help teams succeed in real organizational conditions. The curriculum equips participants with practical judgment, shared language, and decision clarity that hold under scale, risk, and executive accountability.

BA 302 – Writing Effective Use Cases

Free Consultation

Description

Objectives

Seminar Content

About the Course Designer

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