Introduction

How do you build trust in analytics? It is not easy because data underpins all types of analytics, whether they is descriptive, diagnostic, predictive, and/or prescriptive. Ensuring data is accurate and trustworthy can be almost impossible, but it is extremely important because data runs through just about every department in today’s corporations. When analytical models are used in to figure out when to send a marketing offer to a particular customer or how to forecast weekly sales, or it used to assign employee headcount for a busy call center day, or even when it dictates how much energy should be assigned to a data center’s bank of servers to ensure they are running in the most energy-efficient way, it is important the models can both trustable and transparent. And this is where data quality management (DQM) comes in.

According to Gartner, “Every year, poor data quality costs organizations an average $12.9 million.” That’s not small change, even for large corporations. In his article, Seizing Opportunity in Data Quality, Thomas C. Redman argued, “the cost of bad data is an astonishing 15% to 25% of revenue for most companies.” So, the financial incentives are hard to argue with.

Proper data quality management minimizes errors, redundancies, and inconsistencies that can lead to costly business mistakes. By improving data management optimizing through better resource allocation, organizations can achieve significant cost savings. DQM helps with data cleansing, data validation, data integration, data monitoring as well as data visualization.

What is Data Quality Management?

In my article, Foundations of Data Quality Management, I state, data quality is an essential characteristic that establishes the credibility of data for decision-making and operational effectiveness. “As part of enterprise data management, Data Quality Management (DQM) is a critical support process in organizational change management.  Data Quality Management is a continuous process for defining the parameters for specifying acceptable levels of data quality to meet business needs, and for ensuring that data quality meets these levels,” I argue.

DQM refers to the processes and practices that ensure the accuracy, consistency, and reliability of data throughout its lifecycle. It involves a systematic approach to collecting, storing, and utilizing data effectively, which is essential for informed decision-making and regulatory compliance. It encompasses several key activities, including data cleansing, validation, integration, and monitoring.

A business user checks out company data surfaced into a business intelligence dashboard. DQM ensures the data is useful.

DQM involves analyzing the characteristics of data while ensuring it is accurate, free of identifiable errors, complete, timely, relevant, consistent across data sources, reliable, and appropriately presented. The data should also be accessible to all who both need it and have proper access to it. DQM identifies data anomalies, defines business requirements, institutes inspection and control processes to monitor data conformance, develops processes for data parsing in metadata management, cleanses the data, and standardizes it as necessary, I write.

With or Without You, AI

By leveraging technologies such as artificial intelligence (AI) and machine learning (ML), organizations can automate the processes that enhance their data quality. This helps identify anomalies, reduce manual errors, and ensure compliance with regulations like GDPR and CCPA. Ultimately, effective data quality management builds trust in analytics by providing stakeholders with accurate and reliable data, which is crucial for achieving competitive advantage and making your organization data-driven.

Data Entry

Without AI, data entry is manual, which means the entry process is likely to be filled with human error, which can increase inconsistency in the datasets and analytical models. With AI, data collection is automated, and data can be ingested from diverse sources using AI algorithms that ensure all incoming data is coded correctly. Human error decreases while data accuracy improves considerably.

Data Cleansing

For data cleansing without AI, errors, duplicates, and inconsistencies are identified manually, which is a time-consuming process that often relies on human oversight. AI algorithms, however, can automatically identify and spot data cataloging correct errors as well as uncover duplicates, and anomalies. This means faster processing times and less manual intervention.

Data Validation

Data validation without AI is often reactive rather than proactive. The data’s accuracy is verified through secondary checks and scalability is limited. With AI, machine learning models can continuously validate the data to ensure the data is consistent and accurate. Any data accuracy drop-off is spotted instantly and appropriate parties are notified as needed. AI allows for a proactive approach to automated data pipelines that will identify potential issues before they escalate and create havoc in your models.

Data Integration

Without AI, the manual integration of data from different sources can lead to inconsistencies. Maintaining historical data and consistency across various platforms is a big challenge. On the other hand, AI facilitates seamless integration of structured, unstructured, and semi-structured data coming in from multiple data sources. Consistency substantially increases when modelers know the data they are using is reliable no matter where it comes from.

Monitoring and Reporting

When it comes to monitoring data access and reporting, systems not using AI require periodic audits to assess the data quality. This is a labor-intensive process that might miss real-time issues. However, with AI, real-time monitoring can instantly flag compliance issues or data anomalies. In addition, automated reporting capabilities can continuously provide insights into the data quality metrics.

Challenges in Maintaining Data Quality

Today, organizations are inundated with massive amounts of data generated from diverse and disparate sources, including IoT devices, social media, cloud services as well as legacy data flowing through a company’s traditional data warehouse. This explosion of data needs scalable solutions that can manage and analyze the data effectively. This has put data professionals into a conundrum. As Precisely’s 2025 Outlook: Data Integrity Trends and Insights shows, 76% of respondents “say data-driven decision-making is their #1 goal programs, yet 67% don’t completely trust their data.” These data professionals know what they want, but they just aren’t sure how to get it yet.

The Vs of Big Data Management

In addition, the complexity of data grows by the day, complicating all integration and data processing tasks and efforts. Several years ago, the 3 Vs of big data — volume, variety, velocity — added veracity and value to the list to become the 5 Vs of big data. Today, according to Data Science Dojo, the 5 Vs have expanded to 10, with variability, vulnerability, validity, volatility, and visualization joining the big data group. Needless to say, today’s data environments are extremely complicated and growing more elaborate by the day. More Vs are surely on the way as well as some other descriptive letters.

Limitations of Traditional Data Management

Today, many organizations have outgrown their traditional data management systems. In my article How Generative AI Helps Data Governance, I states, “Whereas traditional data management focused on data storage in databases and data warehouses without much emphasis on quality or governance, modern data governance frameworks emphasize a comprehensive approach that integrates data quality, security, privacy, and compliance into one overall data strategy.”

Because today’s new data management systems are more holistic, it is more important than ever to ensure high data quality. A problem with one set of data could reverberate through multiple departments, compromising overall corporate decision-making. Manual processes are too time-consuming and prone to error to handle today’s data cleansing, data analysis, data profiling, and data integrity needs.

Benefits of Effective Data Quality Management

In her article, How to Improve Your Data Quality, Manasi Sakpal quotes Melody Chien, Senior Director Analyst, Gartner, who says, “Data quality is directly linked to the quality of decision making,” Sakpal adds, “Good quality data provides better leads, better understanding of customers and better customer relationships. Data quality is a competitive advantage that D&A leaders need to improve upon continuously.” 

With high quality data, organizations utilize accurate, timely, and relevant data in their analytical models, making them more valuable. High quality data reduces the time spent searching for information or correcting errors.

“Big garbage in, big garbage out” is the new “garbage in, garbage out” and errors in data today take on a much larger significance because small data errors can reverberate through an organization affecting multiple departments and highly disparate models. Bad data leads to bad algorithms, which leads to bad predictive analytics, resulting in poor forecasting assumptions.

High quality data enables informed decision-making, which can drive growth and improve overall efficiency, increased productivity, while streamlining operations. Data democratization means the organization’s data is available to whomever needs it.

Data quality management is crucial for maintaining compliance with various regulations such as GDPR and HIPAA. By implementing strong data security and governance practices, organizations can avoid legal repercussions and protect their reputation.

Effective data management strengthens security of sensitive data through measures like encryption and access controls. This protects sensitive information from unauthorized access and reduces the risk of data breaches.

Future Trends in Data Quality Management

Generative AI

Generative AI, also known as GenAI, is a subset of AI that focuses on creating new content, such as text, images, videos, music, and data sets in response to user prompts. This technology leverages ML to learn from vast datasets and generate outputs that resemble the data it was training on. Gen AI can create anything from written stories and poems to realistic images, videos, music, as well as data sets.

Although mostly known as a content creation tool, Gen AI can be used for data management because it can identify patterns and anomalies within large datasets to enhance data governance and simplify regulatory compliance through automated audits. Gen AI can continuously monitor data handling practices as well.

In my article How Generative AI Helps Data Governance, I explain, “Gen AI can automate processes such as data labeling, profiling, and classification. It reduces manual effort while minimizing human error, which should improve data governance efficiency and accuracy.” Natural Language Processing (NLP) can analyze textual data to ensure corporate contracts, emails, agreements, and marketing content are compliant with legal standards. Gen AI can also unusual patterns in data that might reveal, fraud, compliance issues or financial risks.

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The evolving role of LLMs

Large Language Models (LLMs) are advanced AI systems designed to understand and generate human language. They leverage deep learning techniques to process vast amounts of text data, enabling them to perform a variety of natural language processing (NLP) tasks. Built on deep learning algorithms that utilize neural networks, LLMs consist of layers that analyze relationships between words and phrases. They have a sophisticated understanding of text and can generate realistic conversations in applications like chatbots and virtual assistants.

LLMs have a wide range of applications across multiple fields. They can produce coherent and contextually appropriate text in response to prompts, making them valuable for content creation, such as articles, stories, and reports. They excel at translating languages and summarizing large documents. Some LLMs assist programmers by generating code snippets or completing programming tasks. Many of these applications help in DQM.

The Benefits of Gen AI in Data Management

Gen AI can also help streamline data management processes, including audits. It automates various data management tasks such as data labeling, profiling, and classification. This automation not only saves time but also enhances accuracy by reducing human error. Streamlining data management processes through automation allows the company to focus on strategic initiatives. Gen AI coupled with DQM helps businesses maximize their data assets while making them more agile. Gen AI data governance frameworks can quickly adapt to today’s rapidly changing business landscape, even real-time ones.

Conclusion

As I pointed out, DQM is a continuous process. Building trust in analytics is crucial for success in business today. With accurate data, a business can get a more accurate assessment of its business as well as make data-driven decisions that can help it thrive.

Data should underpin all aspects of a modern business, from its marketing strategies to its resource allocation, to its budgeting and forecasting models. DQM ensures data accuracy, consistency, and reliability throughout data’s lifecycle. This, ultimately, enhances decision-making and operational effectiveness. Today, the velocity of data makes DQM even more important than ever.

“Data quality is a competitive advantage that D&A leaders need to improve upon continuously,” says Melody Chien of Gartner. The integration of AI into the data quality process significantly enhances efficiency, accuracy, and scalability, leading to more reliable data management practices. Business is all about finding a competitive advantage against one’s competitors. It’s rare to find one that is home-grown. The financial incentives to build trust in your data analytics is there. Embracing AI and ML can only help build that trust.